In addition to performing hearing assessments and dispensing hearing aids, audiologists also perform many hearing aid repairs. Here are some of the questions audiologists are frequently asked about hearing aid repairs.

I cleaned my hearing aids but they still don’t work. What is wrong?

First, make sure that the batteries are fresh and the hearing aid is turned on and set to the proper function. If you still can’t hear, it is possible that the microphone or amplifier is damaged or the tubing is blocked. Bring the hearing aid into the office right away for repair.

I don’t think I am hearing as well as I once did. Is my hearing aid worn out?

Hearing aids are digital devices and don’t have moving parts. So, parts don’t fail due to traditional wear and tear. However, over time moisture and earwax can take their toll. If you don’t think you hearing aids are working well, bring them in for a deep cleaning. Our office can clean your hearing aids more thoroughly than you can at home. In addition, we can check the programming. Your hearing might have changed.

What if my hearing aids need more than just cleaning?

We can do many repairs right here in our offices. Often times, you can get a repair in the audiologist’s office while you wait.

What happens if you can’t fix my hearing aid in the office?

There are times when the repair must be performed by the manufacturer. If this is the case, our office will handle sending the hearing aid in for you. If your hearing aid must be sent back to the manufacturer it will be returned in about seven to 10 days.

Are repairs expensive?

Many repairs are covered under warranty. If the repair is covered under the manufacturer’s warranty or if you purchased an extended warranty there is little to no cost to you (your extended warranty may have a deductible). We will discuss the cost of the repair and get your approval before any work is done.

How can I hear if my hearing aids must be shipped off for a week?

Once you have adjusted to wearing hearing aids, the thought of living without them can be frightful. We offer a loaner program to help you hear while your hearing aids are being repaired. While the loaner hearing aid might not be the exact same model and have all the same features, it will allow you to hear while your hearing aid is being repaired.

Should I repair or replace my hearing aids?

The answer to this question depends on the age of your hearing aid, the type of repair that is needed and any changes you have experienced in your hearing. If your hearing aids are more than 5 years old, you may want to consider replacing instead of repairing. We are ready to provide all the information you need to make the best decision for your situation.