Cary Audiology Associates

Hearing Aid Troubleshooting

Hearing aids are life-changing devices for millions of Americans. Unfortunately, most audiologists encounter many patients that fail to reap the full benefits. In many cases, this is due to damaged products. When this occurs, restoring them to perfect condition should be top of the agenda.

Various faults can occur. So, learning how to troubleshoot the most common issues will point you in the right direction regarding your next moves. Here’s all you need to know.  

No sound

A lack of sound can occur for several reasons. Lost power is one of the most common sources, which is why you need to check that the battery isn’t dead. Likewise, you should check that the battery is in the right way and that the door shuts. Otherwise, you will receive no power.

Other simple solutions include clearing any wax, which may be clogging up the device, as well as checking the volume hasn’t been turned down. In some cases, simply toggling through the programs or resetting the device may help.

Of course, the device may be damaged and require a professional repair. If those above ideas fail to fix the issue, a hearing health provider can usually support you.

The volume is low

Inadequate volume is almost as frustrating as no sound whatsoever. It may be a case of checking the volume switch or clearing wax and debris from the microphone or sound outlet. Alternatively, this may be a signal that the battery is on its way out, meaning that a new one is needed.

Changing the program may also provide a solution to your problems. In many situations, however, the tubing will be at fault. Rather than replacing the whole device, a hearing aids expert should be able to repair the damage at a fraction of the cost.

It’s not a nice thing to admit, but the reason for the loss of volume may be reflective of further lost hearing.  

Hearing is distorted

When the hearing aid cuts out just once, it might just be a freak occurrence. When it starts happening on a repeated basis, however, there is clearly an issue with the device. The most common reason for this happening is due to the batteries.

Aside from the battery itself, you should inspect the metal prongs that connect with the inside of the battery door. If the two pieces don’t sit flush, the power will drop out from time to time. This is why you’re receiving a distorted performance from those products.

Otherwise, there could be a problem with one of the wires somewhere within the circuit. Even if you can’t spot it, a professional will be able to inspect the situation further.

There’s feedback

A whistling sound from the hearing aids won’t only disrupt the clarity. It’ll also lead to headaches and general discomfort. Before looking at the device itself, you need to check that your ears aren’t blocked with wax. Pushing earwax deeper into the canal is a common source of this problem.

Poorly fitted hearing aids will also cause this problem. Try taking them out and inserting them again to check whether this changes anything. If it’s still sitting uncomfortably or without fully plugging the canal, they may need to be repositioned to suit your ears.  

The volume can be another root of the feedback, so turning it down slightly may help. If all else fails, a repair or replacement will solve the issues.

The final word

When there is a problem with your hearing aids, suffering from an ineffective device is never the answer. Whether troubleshooting solves the problem or you require extra support, restoring them to full health is key. Furthermore, you must aim to do it ASAP.